The staff is kind and courteous and knowledgeable. I have avoided going to the dentist... Aspen Dental has been doing a great job for me.
horrible.... please don't ever go here! I have my teeth cleaned every 6 months and my insurance changed. thought I'd try Aspen out.... I am 23 years old and was told I have over 30 cavities after having Xrays when I already had them done this year and they just needed to call my old dentist. I was told by bill would be 4,000. I took my Xrays to a second opinion ... turns out I don't have any cavities!
I chipped a tooth on Wednesday and had an appointment on Saturday. The staff was friendly and the dentist, Dr. Chan, was excellent.
The office staff is completely and utterly incompetent. The customer support itself is abysmal. With each and every visit, I was misquoted on my balance. Imagine going in and being told numerous times that your balance was $800 only to come in a week later and find out that your balance is actually $1800. As an isolated incident, I would be willing to chalk it up to a simple error, but this exact situation has happened to me on at least three separate occasions. They are unwilling to work with you and offer only a half-hearted apology. They do not call when they say they will for follow ups. Save your money, time and mental well-being and find another dentist. I would rather pull my own teeth out with a rusty pair of pliers than ever set foot in this dumpster fire of a business ever again. As a side note, the actual dental work I've received from this place may as well have been done with said pliers. The work is sloppy and seemingly temporary. Nearly half of the work I've had done there, I've had to have a different dentist correct. For the love of all that is holy, avoid this place like the plague that it is.
A few days ago was my first experience with Aspen Dental for some extensive work I needed done. After my initial exam, Taylor very professionally laid out all my options and provided me all the information to make a sound decision. The next day I came in for my first ever cleaning. Morgan was professional, courteous and always made sure I was in no pain. She did a fantastic job. But by far the best part was Dr. Chan. I was quite nervous for my extractions. He put me at ease, explained the entire procedure and it was completed pain free. He has an easy going disposition and I can tell he's smart. Best dental office I've ever been to. Highly recommended.
Aspen Dental is a US Dentist based in Mayfield Heights, Ohio. Aspen Dental is located at 1300 Som Center Rd, Mayfield Heights, OH 44124, USA.
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