This shop has inflated prices to the tune of 150 percent markup of what you would pay online. The employees are good, but trained to upsell which is annoying. The worst is the store policies that give no additional benefits to internet shopping. If you want brick and mortar, try Blue Sky Bicycles in Willougby. Much better and you actually buy from the owner, not a conglomerate. Last time I waste money at Performance was today.
I always have a great experience at Performance Bicycle. A special shout out to Ted the mechanic. He always provides excellent customer service and is willing to go the extra mile.
I was selling a bike on Craigslist for my parents and noticed just before I was supposed to meet the buyer that the brake cable for the front left handle bar came loose. I fiddled with it and then called Matt at the shop who told me to bring it by. The buyer followed me to the shop. Someone else in the repair area took care of it in 30 seconds or less. Always a great experience!
“Do you understand the benefit of getting these?” referring to the cleats and shoes.
Repeatedly says “Is this too much information for you?”
“Do you NOT understand anything about this stuff?”
Repeatedly says “Are you understanding what I’m saying?”
Wife had terrible experience today! --- old man sales rep says the following to my wife during her visit (she went there to buy shoes and cleats) -- it's almost unbelievable!:
“What does your husband think of all this? ...because he might have some strong opinions about this”
Great staff very friendly and helpful! Can't beat the prices and great selections of bicycling apparel and bike accessories. Loyal customer!!
“I used to ride a tandem bike because my wife couldn’t keep up, and I could do the heavy lifting”
Performance Bicycle is a US Bicycle Store based in Mayfield Heights, Ohio. Performance Bicycle is located at 1509 Golden Gate Plaza, Mayfield Heights, OH 44124, USA.
Please contact with Performance Bicycle using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Performance Bicycle opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.